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Frequently Asked Questions (Rep. of Ireland only)
- What are your opening hours?
- How can I make a lodgement?
- Is there a minimum and/or maximum balance?
- How can I make a withdrawal?
- Do withdrawals affect my interest rate?
- When do I get my annual statement on my account?
- Can I set up a standing order or a direct debit on my savings account?
- How is interest calculated?
- If the rate on my account changes, how am I notified?
- I wish to contact Irish Bank Resolution Corporation Limited by telephone, what security information is required?
- What happens if I contact you by telephone and cannot remember my security information?
- I received a letter from Irish Bank Resolution Corporation Limited saying I’m locked out of my account, what do I do?
- How can I update my security details?
- I need to update my personal information, how can I do so?
- How can I contact you with any additional queries?
- I’m over 65 – Am I DIRT exempt?
- What is Connect 247?
- How can I make a complaint?
- How can I contact you with any additional queries?
1. What are your opening hours?
Our telephone service operates from 9am to 5.00pm.
Our branches open as follows:
Dublin: 9.00am - 5.30pm
Cork: 9.15am - 5.30pm
Limerick: 9.15am - 5.30pm
Galway: 9.15am - 5.00pm
2. How can I make a lodgement?
Lodgements may be made by cheque or draft made payable to the name of the account to which it will be lodged. Please do not make the cheque payable to Irish Bank Resolution Corporation Limited. Lodgement slips are not required, please simply write your account number clearly on the reverse of the cheque.
You may also lodge to your account by transferring funds electronically. This service may be provided in branch or online by the bank where your current account is held. You will need the following information to make an electronic transfer:
- Account name (exact name of your account here – e.g. Joe Bloggs)
- Sort code 99-02-20
- Account number (as advised in all correspondence by Irish Bank Resolution Corporation Limited to you)
Note: if these details are not provided, any payments received by Irish Bank Resolution Corporation Limited may be returned as they may be unidentifiable.
Please note we do not have a cash facility, therefore cash lodgements are not permissible.
Once a lodgement is received a confirmation statement will be sent via post or email dependant on your preference indicated on your application form.
3. Is there a minimum and/or maximum balance?
There may be minimum and maximum balances dependant on your account type.
Please see Terms and Conditions
4. How can I make a withdrawal?
Withdrawals can be made by draft or by electronic transfer and will be paid to the account holder(s) only.
Withdrawals to your nominated bank account or withdrawals by draft to the account holders name can be made via our telephone banking service. You must successfully complete our security check in order to do so.
A written instruction will be required in the following circumstances;
1. You wish to make a payment to a bank account which has not previously been submitted for use in writing. Only one set of bank details can be held on file per customer.
2. If you wish to withdraw by draft from a joint account and want to make the draft payable to one person only.
The written instruction may be posted or submitted to one of our branches. If you wish to withdraw in one of our branches you will need to provide ID and successfully complete our security check..
Please note that withdrawal instructions may not be made by any electronic means (fax/email)
Please also note that with effect from 31st December 2010, we will no longer provide a cheque withdrawal service on UK Pound Sterling or US Dollar denominated accounts.
5. Do withdrawals affect my interest rate?
Withdrawals affect the interest rate on the following accounts;
- Easy Access Reward Account
- Fixed Term Reward Account
- Premium Demand
Please see Terms and Conditions for full details.
6. When do I get my annual statement on my account?
On variable rate accounts, statements are issued yearly in January or upon account closure, whichever is sooner.
On fixed rate accounts and the Easy Access Reward Account, statements are issued yearly on account anniversary or upon account closure, whichever is sooner.
7. Can I set up a standing order or a direct debit on my savings account?
No, Irish Bank Resolution Corporation Limited does not have the facility to set up standing orders or direct debits from your deposit account. However you may set up a standing order with your bank where your current account is held. This can be used to make regular payments to your deposit account - where terms and conditions allow.
The following accounts can accept standing order payments;
- Easy Access Account
- Easy Access Reward
- Premium Demand
8. How is interest calculated?
Interest is calculated daily on your cleared balance and the frequency with which interest is credited to your account depends on your account type.
For all our variable rate accounts, (Premium Demand, Easy Access Account, 7 Day Notice, 30 Day Notice), this date is the last working day in December or at account closure, whichever is sooner.
For our Short Term Fixed Rate Accounts, interest is applied at the end of the applicable term and for our Medium to Long Term Fixed Rate Accounts interest is paid annually on the anniversary of the account.
For our Easy Access Reward Account, interest is applied yearly on the anniversary of the account opening.
See terms and conditions for more information.
Please note: Fixed Term Accounts run for the specified term from the day of account opening, and not the date of initial lodgment. Your balance will earn interest once the initial and subsequent lodgments (where applicable) are received and cleared.
9. If the rate on my account changes, how am I notified?
The interest rate on some of our accounts is variable and may change in line with general market conditions.
The interest rate on Fixed Term Accounts is fixed for the term chosen.
Any rate changes will be confirmed in your annual statement
10. I wish to contact Irish Bank Resolution Corporation Limited by telephone, what security information is required?
When you contact Irish Bank Resolution Corporation Limited we will ask you, the account holder, to identify yourself, confirm your address, identify your nominated password or specific characters from this password, and/ or successfully answer the nominated security questions. Failure to satisfactorily comply with our security conditions will result in access, by both telephone and by electronic means, being denied to the Account.
Please note that when we call you we will never ask you for security information.
11. What happens if I contact you by telephone and cannot remember my security information?
If you contact us by telephone and you cannot remember your security information, we will be unable to allow access to your accounts until new security information is submitted in writing. We can post a security form to you on the same day, alternatively you can download a security form online. Please return the form to our Head Office address: Personal Savings, Irish Bank Resolution Corporation Limited, 18-21 Stephen Court, Stephen’s Green, Dublin 2.
12. I received a letter from Irish Bank Resolution Corporation Limited saying I’m locked out of my account, what do I do?
This letter has been generated because you did not successfully complete a recent security check. Enclosed with this letter is a Security Form. Please return the form to our Head Office address: Personal Savings, Irish Bank Resolution Corporation Limited, 18-21 Stephen Court, Stephen’s Green, Dublin 2. Once the fully completed form has been received your security information will be unlocked.
13. How can I update my security details?
Security details may only be updated by completing the security form. We can post a security form to you, alternatively you can download a . security form here Please return the form to our Head Office address: Personal Savings, Irish Bank Resolution Corporation Limited, 18-21 Stephen Court, Stephen’s Green, Dublin 2.
14. I need to update my personal information, how can I do so?
If you wish to update any of the below mentioned details, please send an original signed instruction to our Head Office address: Personal Savings, Irish Bank Resolution Corporation Limited, 18-21 Stephen Court, Stephen’s Green, Dublin 2
- Address
- Telephone number
- Nominated bank details
- Email address
- Surname
- Method of receipt of statements or confirmations
15. Can I set up a Power of Attorney or act as a third party for a depositor with Irish Bank Resolution Corporation Limited?
Yes. All we require are photocopies of your forms of identity (passport and driving licence) and address identification documents for the acting Attorney/Third Party. If you are submitting your application in one or branches we require one form of identification and one form of address confirmation. If you wish to post your application we require two forms of both identification and address confirmation documents. For a Power of Attorney application, you will also need to provide us with a certified copy of the Power of Attorney Contract authorising those individuals to act on behalf of an individual.
16. I’m over 65 – am I DIRT exempt?
Whether you are exempt from paying DIRT on your interest earned will depend on your circumstances. You can find out whether you are entitled to this at www.revenue.ie. If you are entitled to earn interest net of DIRT, you can download a DE1 form on the above site also.
17. What is Connect 247?
Connect 247 is the Banks online account access service for Personal Savings customers of the bank. It can be accessed from any PC and provides an easy, convenient secure way to view your account over the Internet. It provides Real Time account information.
18. How can I make a complaint?
We’re always striving to provide the best quality service we can for our customers, if you feel that we haven’t performed to these high standards, please contact us to let us know and we’ll do our very best to improve. If you would like to view our complaints procedure document please click on the link below:
Customer Complaints Policy - (PDF Document)
19. How can I contact you with any additional queries?
Naturally, you may have specific questions about our Personal Savings Accounts. We hope you'll find the answers here. If you need more information or want to discuss anything in more detail, please call a member of our Personal Savings Team.
By telephone: you can talk to a member of our Personal Savings Team on CallSave 1850 573 573 (9am – 5.00pm, Monday - Friday, excluding bank holidays)
Online enquiry:Click here for our online enquiry form
By branch: you can call to any of our branches in Dublin, Cork, Galway or Limerick
By post: you can write to us at: Personal Savings, Irish Bank Resolution Corporation Limited, 18-21 Stephen Court, Stephen’s Green, Dublin 2. (Postage is not required)
If you have any other queries please contact our Personal Savings Team on CallSave 1850 573 573 (9am – 5.00pm, Monday to Friday) or click here for our online enquiry form.
We'll deal promptly with any of your service or transactional enquiries. Telephone calls are recorded
For further information, please see www.itsyourmoney.ie which is provided by the National Consumer Agency to increase understanding of financial products through provision of independent information.
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